In the event you may have been exposed to someone who has tested positive for COVID-19, they will call you andsend an email to your university email address (e.g., They may also attempt to contact you via text message (SMS). To help you differentiate between a scam and legitimate contract tracing efforts, we spoke with Page Checketts, manager of the U’s contact tracing team.Ĭhecketts said her team members follow a very specific outreach protocol. To help protect you and your privacy, the Information Security Office (ISO) wants to remind you how to handle calls and text messages from unknown numbers, seemingly legitimate numbers that aren’t part of your contact list or numbers that have been spoofed (faked) - all of which could be “smishing” (phishing via text messages) or “vishing” (phishing via phone calls) attacks. While this effort is a vital part of our community’s coronavirus response, criminals can also take advantage of the contact tracing process to gain access to personal information. At the University of Utah, contact tracing plays a key role in helping to slow the spread of COVID-19-as do the actions of every student, faculty member and staff member.
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